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Shipping | Warranties | Returns
Due to fluctuation in taste buds and safety standards we cannot offer refunds or exchanges on e-liquids. Hardware must be returned in its original packaging with all charging equipment and or accessories included with the units. We do not honor warranties, returns, or exchanges of items that are damaged by shock, dropping, water damage, user errors, bricking your device, or deeply discounted sales items. We kindly ask our customers to please contact us to get a return authorization before returning items. Most items warranty of at least 60 days from purchase date. Receipts must be included with your return. Return postage fees are not covered by Vapor Source. Each return, exchange, or warranty authorization is unique and dealt with accordingly. Please e-mail Customer Service or call us @ 719-569-7930 with a detailed description and the best way to contact you before returning your order. We will contact you within normal operating business hours. If you purchased your items in our retail stores we ask that you please call a manager during normal business hours to discuss the eligibility of your return before arriving. In store purchases should be returned to the same location in which you bought the items from.
Shipping and Stock Status
Although Vapor Source makes their best effort to get your products shipped out within the next business day sometimes your order may need fulfillment from multiple warehouses (our retail stores) and sometimes this can mean your order taking a couple extra days to gather your items. Our inventory is typically accurate within 24 hours of synchronization, because of this delay we cannot guarantee stock status is always accurate. All packages are shipped from Pueblo, Colorado, United States using USPS Priority Mail 2-3 DAY. High value orders will require adult signature.
Global shipping to your country of origin is available via personalized invoice sent directly to your email. If you are interested in shipping to your international address please send Customer Service a message with your email address, your phone number, your full mailing address, and please list the items you would like to order. Shipping varies by destination and weight or size of the items. WE DO NOT SHIP TO PARCEL FORWARDING SERVICES. Shipping internationally generally ranges from $35 USD - $80 USD. Please note all country's laws are different and we need to evaluate if you're eligible to receive vape goods. We must claim full value on all packages and we cannot be responsible for your lost or damaged items or customs interceptions for any reasons.